Terms and Conditions
General Conditions of Sale
LIMITATION OF LIABILITY – Amazeballs' (a division of Atlantic Tech Group (Pty) Ltd) sole and unique obligation regarding product guarantees is limited to replacement or repair, subject to choice, of the product that has been accepted by the original manufacturer as being defective and still falls within the warranty period as determined by the manufacturer, following the Company’s examination of the product in dispute. Compensation for any other damages is excluded, whether direct or indirect, personal, tangible or intangible and specifically, any operating loss or loss of use, and any loss of earnings experienced by the Client or their successors-in-interest or any sub-purchaser of said product.
PRODUCT USE – By acquiring any products from Amazeballs, a division of Atlantic Tech Group (Pty) Ltd, the Client accepts that they are fully cognisant of how to use these products and that they have the requisite knowledge, training and experience to use them without danger to either themselves or others. The Client commits to using the product in accordance with accepted standards and acknowledged rules and to carry out the required maintenance for the product in question. In addition, and notwithstanding the need for the aforementioned knowledge and experience, the Company will, for certain products, provide the Client with a technical guide at the point of delivery, outlining the instructions for use and maintenance requirements. By accepting delivery of the products in question, the Client acknowledges receipt of the aforementioned technical guide. The Client commits to restricting the use of the products to their intended purpose and in line with the aforementioned technical guide and to ensuring that safety rules and the aforementioned technical guide are respected by themselves and by those they have responsibility for. Failing that, the Company will automatically be released from any liability, particularly on the basis of the product guarantee.
AIRBAG VEST LIABILITY WAIVER
This document outlines the terms and conditions for the purchase and use of any equestrian airbag vest purchased from Amazeballs Equestrian, a division of Atlantic Tech Group (Pty) Ltd. By purchasing and using this vest, you acknowledge and agree to the following:
Assumption of Risk: You understand and accept that horse riding is an inherently dangerous activity with inherent risks, including but not limited to falls, collisions, and other injuries. You acknowledge that the equestrian airbag vest is designed to mitigate some of these risks, but it is not a guarantee of safety or a substitute for proper riding technique, training, and responsible horsemanship.
Limitation of Liability: Amazeballs Equestrian, a division of Atlantic Tech Group (Pty) Ltd shall not be liable for any injury, death, loss, or damage, whether direct, indirect, incidental, consequential, or otherwise, arising out of or in connection with the purchase, use, or misuse of the equestrian airbag vest, even if such injury, death, loss, or damage is caused in whole or in part by the negligence of Amazeballs Equestrian, a division of Atlantic Tech Group (Pty) Ltd, its employees, or agents.
Product Limitations: You understand that the airbag vest has limitations and may not prevent all injuries in all situations. You acknowledge that the effectiveness of the vest can be affected by factors such as the nature of the fall, the speed of impact, and the fit of the vest on the user.
User Responsibility: You are solely responsible for ensuring the proper fit, maintenance, and use of the airbag vest according to the manufacturer's instructions. You are also responsible for understanding the risks of horse riding and for taking all necessary precautions to minimise those risks.
By purchasing and using any equestrian airbag vest, you acknowledge that you have read and understand this liability waiver and agree to its terms and conditions.
Refund and Returns Policy
1. Introduction
- This Policy forms part of the Customer Terms and Conditions, and so words defined in the Terms and Conditions have the same meaning in this Policy, unless the context indicates otherwise. Nothing in this Policy is intended to limit your statutory rights in any way.
- You may return any product that you bought from Amazeballs.co.za if:
- - you’ve changed your mind;
- - you purchased the wrong item;
- - the product has a technical fault.
2. Products that you purchased incorrectly or that are unwanted
- This Policy forms part of the Customer Terms and Conditions, and so words defined in the Terms and Conditions have the same meaning in this Policy, unless the context indicates otherwise. Nothing in this Policy is intended to limit your statutory rights in any way.
- You can return an unwanted product to Amazeballs.co.za, provided:
- - it is unopened, undamaged and unused, with the original labels and stickers still attached;
- - the Returned Product is in the original packaging, which must be undamaged and in its original condition with all seals still intact (if applicable);
- - it is not missing any accessories or parts; and
- - you return the product to the Amazeballs together with the invoice you received within 7 days of delivery to you or collection by you of the unwanted product. After 7 days, you can only return a product if it is defective.
- Once we have inspected the Returned Product and validated your return form, we will credit your account with the purchase price of the product within 10-14 working days of the return being received at our premises. Credit card transactions will incur a 3% card processing fee which will be deducted from the refund amount.
- You may also elect to exchange a Returned Product for another product (the “Exchange Product”) that is of the same value as the Returned Product. If the price of the Returned Product is less than that of the Exchange product, you will be liable to pay the cash difference between the two products. If the price of the Returned Product is more than that of the Exchange product, Amazeballs will give you an Amazeballs voucher or credit note equal to the value of the difference between the two product prices.
- If the packaging is in any way opened, damaged or tampered with, we will charge you a handling fee of 20% (twenty percent) of the total purchase price of the Returned Product provided we accept the return product.
- - Opened edibles, ointments, creams and sprays and grooming tools cannot be returned.
- - In-ear products may not be returned and are not eligible for refunds.
- - Products that are on sale may not be returned.
- - Special order products may not be returned and are not eligible for refunds.
- All Returned Products are subject to inspection prior to a refund or an exchange.
- If you want Amazeballs.co.za to collect the Returned Product from you, please make sure to fill in the returns form on the Website. We will charge for courier fees to facilitate the collection of the Returned Product and this will be deducted from the refund if applicable. This is only applicable to purchases made online.
3. Products damaged on delivery
- Should a product be damaged or missing any parts or accessories at the time of delivery, please notify us immediately after delivery. If the packaging is damaged or appears to be tampered with, please do not accept the package from the courier.
- Once we have inspected the product and validated your return, we will repair or replace the product as soon as possible or credit your account with the purchase price of the product.
4. Faulty Products
- All products are covered by a manufacturer’s warranty. If your product is faulty you must follow the process set out in the manufacturer’s warranty as indicated to you on this site.
- Please note that any manufacturer’s warranty is subject to whatever terms and conditions the manufacturer may impose. These are usually stated in a brochure or leaflet inside or on the product packaging. It is your responsibility to make yourself aware of any such terms and conditions.
- For the avoidance of doubt, the manufacturer’s warranty is provided by the manufacturer and not by Amazeballs.co.za. Any queries with regards to the warranty should be addressed with the manufacturer and Amazeballs.co.za can only facilitate the communication between you and the manufacturer.
5. Refunds
- Refunds will be done electronically via electronic funds transfer (EFT) to a bank account nominated by you. In certain circumstances where possible, we may effect a credit card transaction reversal. Refunds may take between 10-14 working days to process. Amazeballs.co.za will not be liable for any bank charges, taxes, interest and/or any other fees that may be levied against you for the refund.
- Some items are not eligible for return:
- - Custom Products: Special orders or personalized items made to your specifications.
- - Animal Care Goods: Grooming tools, shampoos, and other pet beauty products.
- - Sale Items and Gift Cards: Items purchased on sale or gift cards.
- - Special order items
- We also reserve the right to charge a 10% administration fee for returned orders.
Returns Form
